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Frequently asked questions
Straight answers on the guarantee, shipping, and how the Groundwork products work together.
What's your return policy?
Every first bottle is covered by our 30-day money-back guarantee. Try it for 30 days from delivery. If it isn't working for you, email info@longplaywellness.com with your order number and we'll refund that product in full. Nothing to ship back. The guarantee covers one bottle of each product per customer; anything that arrives damaged or incorrect is replaced or refunded regardless. Full details in the refund policy.
How much does shipping cost?
Standard shipping is free on orders of $69 or more within the contiguous 48 states, applied automatically at checkout. First orders ship free with code LPWELCOME. Orders under $69, and deliveries to Alaska, Hawaii, US territories and military addresses, see shipping rates at checkout.
When will I get my order?
We ship from the US and email you tracking the moment your order leaves. Delivery time depends on your location; the options and estimates for your address show at checkout.
Where are your products manufactured?
Our products are manufactured in the United States, with every enzyme listed by its activity unit and no artificial fillers.
Are your products third-party tested?
Yes. Every product is third-party tested for purity and potency. We use clinically studied ingredients at the doses shown to actually work — not the trace amounts common in mass-market products.
What's the best order to take the products in?
Breakdown first, then support, then protection. Start with digestive enzymes so food breaks down completely, add L-Glutamine to support the gut lining, then colostrum to protect the barrier over the long term. Building in that order is more effective than starting everything at once.
Do I need all three, or can I start with one?
You can start with one. Most people begin with the Digestive Enzyme Pro Blend, since breakdown is the step everything else builds on. Add L-Glutamine and Colostrum when you're ready — the kit is there for people who want the full sequence from day one.
When will I notice a difference?
Digestive enzymes go to work with your very first meal — most people notice less bloating and post-meal heaviness within the first week. The deeper work is slower: L-glutamine and colostrum support the gut lining over weeks, not days, which is why the protocol runs a full 30 days. Give it the month, then judge.
Can I take these with medication or other supplements?
These are dietary supplements rather than medicine, and most people take them alongside a normal routine. If you take prescription medication, are pregnant or nursing, or have a medical condition, talk to your doctor before starting — particularly about the colostrum if you have a dairy allergy.
Are there allergens, and are the products vegetarian?
The Colostrum Capsules contain milk (bovine colostrum) and use a gelatin capsule, so they are not vegetarian. The Digestive Enzyme Pro Blend uses a vegetable capsule and the L-Glutamine is vegan. Full ingredient lists for all three are on this page.
How do subscriptions work?
Subscribe & Save takes 10% off every order and delivers on the schedule you choose. Skip a delivery, pause, or cancel any time from your account. No minimum commitment.
Why do your labels list activity units instead of milligrams?
Milligrams tell you how much powder is in a capsule, not how much work it can do. Activity units — HUT, FIP, GALU and others — measure how much a given enzyme can actually break down, so that's the number worth comparing between products.