Refund policy
Returns
We want you to feel confident in every Longplay Wellness purchase. Because we sell consumable wellness products, food and supplement items cannot be returned once they leave our facility, sealed or opened, for safety and quality reasons. This is standard practice for consumable goods and helps us guarantee that every product reaching our customers is safe and untampered.
For all other eligible items, we accept returns within the return window provided your item is unused, in its original condition and packaging, and accompanied by a receipt or proof of purchase.
To start a return, contact us at info@longplaywellness.com. If your return is approved, we'll send you a prepaid shipping label along with instructions on where to send your package. Please note that items shipped back to us without an approved return request cannot be accepted.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us right away at info@longplaywellness.com so we can evaluate the issue and make it right.
Non-Returnable Items
For health and safety reasons, the following cannot be returned:
- Food, supplements, and other consumable or perishable goods
- Personal care and beauty products
- Custom, personalized, or special-order items
- Hazardous materials, flammable liquids, and gases
- Sale items and gift cards
If you're unsure whether your item qualifies, just reach out and we'll be happy to help.
Exchanges
The fastest way to get the item you want is to purchase it separately, then return your original item once your return is approved.
Refunds
Once we receive and inspect your return, we'll let you know whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. Keep in mind that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at info@longplaywellness.com.